Shipping Information

Shipping Costs

Free shipping! We offer free economy shipping for all orders within the United States. This includes Alaska, Hawaii, and Puerto Rico!
We offer several shipping options. For a shipping cost estimate, use the Shipping Cost Estimate Tool in the shopping cart.

Mishipped Items Policy

Please check your order upon receipt and report any missing or incorrect items to us within 7 days of receiving your order.
Please note we cannot ship missing items reported after 7 days from receipt of your order.

Lead Times & Schedule

Orders typically ship at the end of the business day, approximately 4 PM EST.
The cut-off time for same day shipping is 12:00 PM EST for Ground and International shipments
The cut-off time for 2-day and Overnight shipments is 2:00 PM EST.
NO delivery on weekends for overnight orders. Overnight orders shipped on Friday will arrive on Monday. Overnight orders placed on weekends will be shipped on Monday.
Orders placed with the free shipping option typically ship within 1-2 business days.
We do our best to ship all orders the same business day they are received, however this is not guaranteed.
Orders paid with an e-check or physical check will not ship until the payment has cleared. This typically takes 3-7 business days after receipt of payment.

Holiday Schedule

We are closed and do not ship on the following holidays. Note that if the holiday falls weekend, we will be closed on the business day closest to it (Friday or Monday).

New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Eve and Christmas Day

Shipping Methods

The carriers we typically use include UPS, FedEx, DHL, and United States Postal Service (USPS).
In-store pickup is also available at no extra charge. Please see the in-store pickup instructions.
We offer standard ground, 2-day, and overnight shipping options to most regions within the USA.
International orders are only shipped via DHL, FedEx, or UPS and typically arrive within a week. We do not ship using local postal services due to reliability issues and long transit times.
When free shipping is available and selected by the customer, the item will be shipped using the most economical shipping method available.

International Orders

Please note that we cannot control customs clearance delays for international shipments. In some rare cases shipments can take a month or more to clear customs and reach the customer.
For certain destinations, we may only accept payment via PayPal with a certified shipping address or via a bank wire transfer.

Shipping Insurance

All shipping prices are quoted with insurance included.
Should your order be lost or damaged during shipping, the customer must cooperate with us to process a shipping claim.
We will be responsible for reshipping, repairing the order, or issuing the customer a refund in a timely manner.